{"id":2827,"date":"2025-05-02T04:44:42","date_gmt":"2025-05-02T04:44:42","guid":{"rendered":"https:\/\/cursos.tdx.cl\/?post_type=product&#038;p=2827"},"modified":"2025-07-03T13:31:22","modified_gmt":"2025-07-03T17:31:22","slug":"atencion-al-cliente","status":"publish","type":"product","link":"https:\/\/otec.tdx.cl\/en\/curso\/atencion-al-cliente\/","title":{"rendered":"T\u00e9cnicas de Atenci\u00f3n al Cliente"},"content":{"rendered":"<section class=\"container__descripcion\">\n<div class=\"container__modulos_cursos\">\n<div class=\"modulos_cursos\">\n<h2>M\u00f3dulo 1: <b><span class=\"resaltar__texto_pink\">Servicio al cliente como parte de la cultura organizacional<\/span><\/b>.<\/h2>\n<p>Identificar los tipos de clientes y las competencias necesarias que promueven su fidelizaci\u00f3n.<\/p>\n<\/div>\n<div class=\"modulos_cursos\">\n<h2>M\u00f3dulo 2: <b><span class=\"resaltar__texto_pink\">La comunicaci\u00f3n al servicio de los clientes<\/span><\/b>.<\/h2>\n<p>Identificar t\u00e9cnicas de atenci\u00f3n al cliente orientadas a la gesti\u00f3n de servicios de calidad.<\/p>\n<\/div>\n<div class=\"modulos_cursos\">\n<h2>M\u00f3dulo 3: <b><span class=\"resaltar__texto_pink\">Inteligencia emocional y manejo de conflictos<\/span><\/b>.<\/h2>\n<p>Distinguir t\u00e9cnicas de negociaci\u00f3n en la resoluci\u00f3n de distintos tipos de conflictos dados con clientes.<\/p>\n<\/div>\n<div class=\"modulos_cursos\">\n<h2>M\u00f3dulo 4: <b><span class=\"resaltar__texto_pink\">Diversidad e inclusi\u00f3n en la atenci\u00f3n al cliente<\/span><\/b>.<\/h2>\n<p>Emplear t\u00e9cnicas de comunicaci\u00f3n efectiva orientadas a la atenci\u00f3n al cliente por medios digitales.<\/p>\n<\/div>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Mejora habilidades de comunicaci\u00f3n y atenci\u00f3n al cliente.<\/p>\n<p><strong>Fortalece la experiencia del usuario y la fidelizaci\u00f3n.<\/strong><\/p>","protected":false},"featured_media":2872,"template":"","meta":[],"product_brand":[],"product_cat":[29,60],"product_tag":[53],"class_list":{"0":"post-2827","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-bienestar-laboral","7":"product_cat-soft-skills","8":"product_tag-e-learning-asincronico","10":"first","11":"instock","12":"shipping-taxable","13":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/otec.tdx.cl\/en\/wp-json\/wp\/v2\/product\/2827","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otec.tdx.cl\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/otec.tdx.cl\/en\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otec.tdx.cl\/en\/wp-json\/wp\/v2\/media\/2872"}],"wp:attachment":[{"href":"https:\/\/otec.tdx.cl\/en\/wp-json\/wp\/v2\/media?parent=2827"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/otec.tdx.cl\/en\/wp-json\/wp\/v2\/product_brand?post=2827"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/otec.tdx.cl\/en\/wp-json\/wp\/v2\/product_cat?post=2827"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/otec.tdx.cl\/en\/wp-json\/wp\/v2\/product_tag?post=2827"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}